![PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours" PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours"](https://preview.redd.it/p6bzmb70k1341.jpg?auto=webp&s=40942eb5e5f44513c6c7686ad03b686bace5127f)
PlayStation support/customer service is appalling. Asked for a refund on a Modern Warfare download they charged me twice for and this is the response I got 3 days after the "24 hours"
![i thought the policy was that if you had played <2hours then you could refund a purchase? when did it change? : r/playstation i thought the policy was that if you had played <2hours then you could refund a purchase? when did it change? : r/playstation](https://i.redd.it/z4zk5hbretha1.jpg)
i thought the policy was that if you had played <2hours then you could refund a purchase? when did it change? : r/playstation
![PS Plus reactivated after long time without it but support says I shouldn't have access to previous games. Is this a mistake on their part or am I wrong in thinking that PS Plus reactivated after long time without it but support says I shouldn't have access to previous games. Is this a mistake on their part or am I wrong in thinking that](https://preview.redd.it/cka8mar16lv71.png?auto=webp&s=ba14dab7c85fcecac3434f8f6fb8f120430edac1)
PS Plus reactivated after long time without it but support says I shouldn't have access to previous games. Is this a mistake on their part or am I wrong in thinking that
![Ask PlayStation UK on Twitter: "@barmyjordan When you submitted your refund request, did you get an auto-response email with an incident number in the subject line? This confirms we received your email. Ask PlayStation UK on Twitter: "@barmyjordan When you submitted your refund request, did you get an auto-response email with an incident number in the subject line? This confirms we received your email.](https://pbs.twimg.com/media/EYh71DJWAAAxa9U.jpg)
Ask PlayStation UK on Twitter: "@barmyjordan When you submitted your refund request, did you get an auto-response email with an incident number in the subject line? This confirms we received your email.
![PlayStation Plus games | A-Z of all game catalog titles, classic catalog, trials and more | PlayStation (US) PlayStation Plus games | A-Z of all game catalog titles, classic catalog, trials and more | PlayStation (US)](https://image.api.playstation.com/vulcan/ap/rnd/202205/1606/TO8qsdJ4fIdCCYd2hgG4IBw9.png)
PlayStation Plus games | A-Z of all game catalog titles, classic catalog, trials and more | PlayStation (US)
![Screenshot] is this email from Sony legitimate ? I never requested to change my ID, and I'm scared to press any links.. has somebody tried messing with my PSN account ? : Screenshot] is this email from Sony legitimate ? I never requested to change my ID, and I'm scared to press any links.. has somebody tried messing with my PSN account ? :](https://preview.redd.it/9dbbdjifb37z.jpg?auto=webp&s=fa6b5104ed4e4330d8ebc1ad1d4fe4e13dde7f9b)
Screenshot] is this email from Sony legitimate ? I never requested to change my ID, and I'm scared to press any links.. has somebody tried messing with my PSN account ? :
Ask PlayStation on Twitter: "@3zizaljallal We have sent you a Direct Message via Twitter with further instructions." / Twitter
![PlayStation Support, PS4, PS5 Customer Service: Live Chat, Email and Telephone Number - PlayStation Universe PlayStation Support, PS4, PS5 Customer Service: Live Chat, Email and Telephone Number - PlayStation Universe](https://www.psu.com/wp/wp-content/uploads/2017/12/playstation-games-2017.jpg)